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Technician II (18-0090) in Milpitas, CA at ePlus

Date Posted: 6/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Milpitas, CA
  • Job Type:
    Other
  • Experience:
    5 to 7 years
  • Date Posted:
    6/29/2018

Job Description

Job Purpose:     

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As an Engineer, you will serve as a key contributor to the ePlus sales process by performing troubleshooting and installation work on various computer and networking hardware, software and video conferencing, digital signage, audio-visual integration and other visual communication equipment.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:                                                              

  • Provide deployment and implementation services of multi -vendor solutions in both a Data Center and a corporate office environment
  • Provide on-site and remote technical support for applicable service calls
  • Perform advanced hardware configuration of at least one of the following:  Servers, SANs, routers and switches, operating systems, video conferencing codecs, video conferencing infrastructure
  • Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed

** All engineers are required to provide on-call technical support, both remotely and on-site, outside of normal business hours, including weekends and holidays, on a rotating basis.**

Requirements

Job Knowledge/Skills:

  • Excellent customer service skills both on phone and in-person
  • Professional demeanor and good communication skills
  • Ability to think and come up with solutions quickly
  • Must be fully knowledgeable and able to diagnose, install and repair one or more of the following technologies:
    • Microsoft (i.e. Office 365 Migrations, Exchange Migrations, Azure)
    • Networking
    • Storage Area Networks (SANs)
    • Security
    • Blade server technology
    • Virtualization
    • A/V hardware installations
    • Collaboration

Education and Experience:

  • High School Diploma
  • 5 to 7 years of desktop support experience, preferably in a corporate environment
  • Familiar with using ticketing systems such as Remedy and Siebel, as well as the ability to adapt to customers’ proprietary ticketing systems
  • MCP certification preferred

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.

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  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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