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Technical Support Tier I Engineer in Morrisville, NC at ePlus

Date Posted: 11/16/2018

Job Snapshot

Job Description

This position is for 2nd shift which is 3:00 pm - 11:30 pm EST. Schedule runs Tuesday through Saturday.

Job Description:                                                 

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As a Technical Support Tier I Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide performance improvement feedback.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

Perform network/systems support in a Managed Services Center. 

  • Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
  • Resolve and manage problems immediately
  • Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
  • Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution. Follow- through until problems are resolved.
  • Maintain current, high-level technical skills in your network field of expertise. Keep abreast of developments in computing technology and solutions to common problems.
  • Manage projects, as assigned 

Your Corporate Responsibilities:

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis. 

  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent and ethical manner
  • Adhere to corporate policies and procedures 

Job Knowledge/Skills:

  • Experience/training on one or more of the following:
    • Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
  • Understanding of the two or more of the following routing protocols:
  • Ability to perform basic protocol analysis using a LAN analyzer
  • Understanding of WAN, LAN, interfaces, protocols and topology
  • Knowledge of WAN and LAN Concepts
  • Excellent oral and written communications skills
  • Strong troubleshooting and performance tuning skills
  • Understanding of switching concepts-VLAN, ATM
  • Experience/training on one or more of the following:
    • Router IOS-Cisco, Nortel, 3Com
    • Server NOS NetWare, NT, Unix
    • Hardware NIC, hard drive and controllers
    • WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
    • Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
    • DHCP/DNS
    • CCNA Certification 

Education and Experience:

  • College degree preferred, high school diploma required
  • 1-2 years of networking experience
  • CCNA upon hire or within 6 months of employment 

Physical Requirements of Position:

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 – 20 pounds of force occasionally. #LI-KB1