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Technical Support Engineer 2 in Oak Brook, IL at ePlus

Date Posted: 1/8/2019

Job Snapshot

Job Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. 

As a Technical Support Engineer II, you will provide ePlus Managed Services Center (MSC) and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

Network and Security support as it applies to ePlus MSC and ePlus MSC client base.

  • Service Delivery — Ensure IT assets are highly available and properly deployed in order to maximize ePlus service capability. Utilize company applications like FastTrack, Service Desk, LiveLink and email to ensure prompt reliable coverage.
  • Cloud, Network, Security, IPT and Systems Integration and Support — Define, assist in the management, test, implement, and deploy new and existing technologies as it pertains to Cloud, Security, MSC services and client networking.
  • Security and Continuity — Strive where possible to mitigate geographic and environment risks. Set a high standard for technical implementations to ensure the security and confidentiality of ePlus and customer assets and intellectual properties.
  • Change Management — Assess ePlus MSC and customer conditions and recommend operational changes. Log all material work, tasks and system changes in Fast Track and Service Desk. Participate in SOC2 Type 2 annual audit and perform quarterly defined tasks related to audit.
  • Documentation - Periodic reviews internal process and control documentation as relates to IT Infrastructure, IT Operations and to Sarbanes-Oxley compliance. Ensure proper recordkeeping of all licenses, agreements, entitlements, and invoice approvals as relates to the MSC infrastructure.
  • Administration — Ensure access control rights to all individuals are properly authorized and evidenced.


Job Knowledge/Skills:

  • Strong background in Cloud Hypervisor platform (VMWare, AWS, Azure)
  • Strong knowledge of technical operations related to IaaS, PaaS, BaaS and DRaaS.
  • Manage and Administer OS platforms like Windows Server technologies, Linux etc.
  • Understanding and working experience in backup and disaster recovery tools (Commvault, Veeam, Zerto etc).
  • Ability to automate routine tasks using scripting tools like Python, Perl etc., and bring in efficiencies.
  • An understanding of Layer 2 and Layer 3 network routing protocols
  • Good understanding of current network monitoring and management tools
  • Good problem solving and troubleshooting skills
  • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
  • Good oral and written communications skills
  • Willingness to coordinate and work with others
  • Willingness to be on call, 7x24x365 and attend to technical issues outside of normal business hours
  • 5%-10% travel per month may be required

Education and Experience:

  • Technical Certification in VMWare and Cloud technologies (AWS, Azure)
  • 3-5 years of experience in Cloud technologies and  infrastructure support
  • Technical Certifications in OS and networking like Cisco, Checkpoint, Microsoft, HP or Linux are a plus, but not required

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.