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Technical Support Engineer 1 in Morrisville, NC at ePlus

Date Posted: 11/8/2018

Job Snapshot

Job Description

This position is for 3rd shift, which is 11:00 PM to 7:30 AM, Friday through Tuesday. This role will be almost 100% remote, HOWEVER, candidates MUST be local to the Morrisville, NC area.

Job Purpose:                                                      

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As a Technical Support Tier I Engineer, you will provide ePlus’ Managed Services Center (MSC) clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide performance improvement feedback.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

Perform network/systems support in a Managed Services Center.

  • Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
  • Resolve and manage problems immediately
  • Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
  • Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution.  Follow- through until problems are resolved.
  • Maintain current, high-level technical skills in your network field of expertise.  Keep abreast of developments in computing technology and solutions to common problems.
  • Manage projects, as assigned

Requirements

Job Knowledge/Skills:

  • Experience/training on one or more of the following:
    • Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
  • Understanding of the two or more of the following routing protocols:
    • IP, IPX, EIRGP, OSPF, RIP
  • Ability to perform basic protocol analysis using a LAN analyzer
  • Understanding of WAN, LAN, interfaces, protocols and topology
  • Knowledge of WAN and LAN Concepts
  • Excellent oral and written communications skills
  • Strong troubleshooting and performance tuning skills
  • Understanding of switching concepts-VLAN, ATM
  • Experience/training on one or more of the following:
    • Router IOS-Cisco, Nortel, 3Com
    • Server NOS NetWare, NT, Unix
    • Hardware NIC, hard drive and controllers
    • WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
    • Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
    • DHCP/DNS
    • CCNA Certification

Education and Experience:

  • College degree preferred, high school diploma required
  • 2 or more years of networking experience
  • CCNA upon hire or within 6 months of employment

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.

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