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Technical Support Engineer 1 in Morrisville, NC at ePlus

Date Posted: 10/10/2018

Job Snapshot

Job Description

This position is for 2nd shift which is 3:00 pm - 11:30 pm EST. Schedule runs Friday through Tuesday.

Job Purpose:                                                      

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As a Managed Services Center (MSC) Tier I Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide performance improvement feedback.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

Perform network/systems support in a Managed Services Center.

  • Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
  • Resolve and manage problems immediately
  • Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
  • Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution.  Follow- through until problems are resolved.
  • Maintain current, high-level technical skills in your network field of expertise.  Keep abreast of developments in computing technology and solutions to common problems.
  • Manage projects, as assigned

Job Requirements

Job Knowledge/Skills:

  • Experience/training on one or more of the following:
    • Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
  • Understanding of the two or more of the following routing protocols:
    • IP, IPX, EIRGP, OSPF, RIP
  • Ability to perform basic protocol analysis using a LAN analyzer
  • Understanding of WAN, LAN, interfaces, protocols and topology
  • Knowledge of WAN and LAN Concepts
  • Excellent oral and written communications skills
  • Strong troubleshooting and performance tuning skills
  • Understanding of switching concepts-VLAN, ATM
  • Experience/training on one or more of the following:
    • Router IOS-Cisco, Nortel, 3Com
    • Server NOS NetWare, NT, Unix
    • Hardware NIC, hard drive and controllers
    • WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
    • Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
    • DHCP/DNS
    • CCNA Certification

Education and Experience:

  • College degree preferred, high school diploma required
  • 2 or more years of networking experience
  • CCNA upon hire or within 6 months of employment

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.




  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Please note that your application (including any personal data contained in that application and your CV) will be transmitted to ePlus Inc. and may be processed by ePlus Inc. and its subsidiaries in the USA. For more information about how we process and protect your personal data please see our Privacy Policy at http://www.eplus.com/terms-and-conditions/Pages/Privacy.aspx