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Solutions Architect in Milpitas, CA at ePlus

Date Posted: 1/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Milpitas, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As a Solutions Architect, you will function as the technical lead for ePlus for targeted, key solution sets. You will be a key contributor in the pre-sales process, assisting the regional sales team in evaluating customers’ needs, and developing solutions from concept to implementation.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

  • Provide technical expertise/credibility to account team on designated focus area
  • Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
  • Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
  • Assist sales account managers with project management for complex presales engagements
  • Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
  • Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
  • Develop solution architecture and detailed line item configurations/bills of material (BOMs)
  • Develop proposal and/or presentation of recommended solutions
  • Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
  • Function as liaison to end-user customer technical staff regarding solution and implementation specifics
  • Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
  • Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
  • Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
  • Conduct knowledge transfer with SAT members around solution updates, implementation lessons learned, etc., as relevant
  • Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
  • Assist in developing customer get-well plan, if applicable
  • Assist sales and services management in identifying candidate solution areas for ePlus development or investment
  • Complete training, per development plan, and maintain certifications in accordance with focus area
  • Assist Services Director with helping improve procedures and functions
  • Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
  • Participate in weekly SAT planning conference calls
  • Complete administrative tasks (expenses, time reporting) in a timely fashion


Job Knowledge/Skills:

  • Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft
  • Pre-sales support
  • Excellent written communications skills
  • Strong attention-to-detail
  • Excellent oral presentation skills

Education and Experience:

  • College degree or applicable work experience
  • Two or more years of experience in designing or implementing complex network or systems/storage solutions
  • Three or more years of experience in providing pre-sales engineering support
  • Certifications in applicable technology preferred

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.



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