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Service Coordinator (18-0098) in Morrisville, NC at ePlus

Date Posted: 5/9/2018

Job Snapshot

Job Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As a Service Coordinator, you will assist the Professional Services Team and support the project managers and project coordinators in the day-to-day aspects of their business to ensure that customer needs are met and internal standards and procedures are followed.

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

  • Enter quotes and orders into applicable Professional Services Automation tool(s)
  • Work with the sales and engineering teams to ensure that all project-related documents, including Statements of Work (SOWs), customer purchase orders, timesheets and job costing documents are properly completed
  • Create vendor purchase orders and process invoices for payment
  • Collaborate with the sales & engineering teams to keep projects on schedule
  • Efficiently identify and solve project issues
  • Work with the sales team to resolve any client service issues
  • Keep management informed of any project-related issues
  • Maintain engineer schedule and follow-up on timesheet submission
  • Obtain project completion signatures & ensure timely invoicing
  • Maintain data in applicable systems in order to ensure accurate reporting
  • Ensure that legal project  documents are completed and signed
  • Review all project documentation for compliance with accounting standards
  • Proofread presales and post sales SOWs and proposals
Requirements

Job Knowledge/Skills:                                 

  • Knowledge of Microsoft office suite of products
  • Strong organizational and customer service skills
  • Professional demeanor and good communication skills
  • Ability to prioritize and multi-task

Education and Experience:

  • Bachelor’s degree preferred
  • IT Industry related experience is a plus
  • Customer service experience is a plus

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  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Please note that your application (including any personal data contained in that application and your CV) will be transmitted to ePlus Inc. and may be processed by ePlus Inc. and its subsidiaries in the USA. For more information about how we process and protect your personal data please see our Privacy Policy at http://www.eplus.com/terms-and-conditions/Pages/Privacy.aspx

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