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Sales Support Representative in Milpitas, CA at ePlus

Date Posted: 12/20/2018

Job Snapshot

Job Description

Job Description:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world.  As a Sales Support Representative you are responsible for generating new business while managing and growing the activity of existing customers.  You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. 

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

  • Accurately place orders into the system from customer-issued PO’s
  • Follow-up on orders to ensure their successful delivery within customer expectations.
  • Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately
  • Confirm that all invoicing activity is taking place in a timely and accurate manner
  • Take a proactive role with problem resolution at the customer and supplier levels
  • Learn about the programs available at our major vendor suppliers in order to
  • Source products via the most advantageous price to ePlus
  • Assist customers with Returns issues, order inquiries, and any other requests for information
  • Develop successful relationships with sales, vendors, and internal departments
  • Assist with quoting
  • Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
  • Use proper decorum in all communications with customers both internal and external
  • Projects and additional responsibilities as needed or assigned

Your Corporate Responsibilities:

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent and ethical manner
  • Adhere to corporate policies and procedures

Job Knowledge/Skills:

  • Knowledge of computers/networking and the IT industry as a whole
  • Excellent communication/phone skills is a must
  • Ability to prioritize and multi task is a must
  • Must be a team player with a positive attitude
  • Knowledge of Microsoft office suite of products is a must

Education and Experience:

  • Bachelor’s degree is preferred
  • 1+ years of sales or customer service experience

Physical Requirements of Position:

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 – 20 pounds of force occasionally.

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