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Sales Operation Manager (18-0209) in Rocky Hill, CT at ePlus

Date Posted: 10/2/2018

Job Snapshot

Job Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. 

As a Sales Operations Manager, your primary responsibility will be to manage and support Sales Operations in regards to personnel management, metrics, systems tools, processes and projects. You will utilize your communication skills, high energy level and attention-to-detail to support a fast-paced sales infrastructure.

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

Manage a successful sales operations team and ensure that the team consistently meets or exceeds daily performance metrics.

  • Manage and enforce team processes, goals and performance metrics
  • Ensure that team members meet or exceed daily performance metrics
  • Mentor, train and manage employees
  • Understand and analyze complex financial data
  • Provide sales operations reporting to various department managers
  • Manage the overall CRM process including forecasting, reporting and internal training

Job Knowledge/Skills:

  • Strong interpersonal and communications skills
  • Ability to communicate effectively with team members, clients and prospects
  • Ability to coordinate work project resources amongst team members
  • Strong computer skills and technical knowledge – i.e. MS Office (Word, Excel, PowerPoint), MS Access & MS CRM, ability to learn internal applications
  • Excellent organizational and prioritization skills with the ability to succeed in a competitive, high-performance work environment
  • Self-starter, able to work independently and collaboratively, and have the ability to handle multiple tasks under tight deadlines
  • Excellent work ethic

Education and Experience:

  • High school diploma required, some college preferred
  • 5 or more years of experience in an operations or sales support role
  • Strong working knowledge of database systems and Excel
  • Prior experience managing and maintaining customer records in a MS CRM system
  • A good understanding of technology sales processes

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Please note that your application (including any personal data contained in that application and your CV) will be transmitted to ePlus Inc. and may be processed by ePlus Inc. and its subsidiaries in the USA. For more information about how we process and protect your personal data please see our Privacy Policy at


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