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Professional Service Manager (18-0091) in Milpitas, CA at ePlus

Date Posted: 5/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Milpitas, CA
  • Job Type:
    Management
  • Experience:
    At least 7 year(s)
  • Date Posted:
    5/3/2018

Job Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. 

As a Professional Services Manager, you will successfully lead professional services delivery resources and operations success based upon budgetary impact, successful deadline achievement, successful achievement of customer satisfaction and ability to accurately manage all engagements with internal and external customers.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:

Ability to support professional services organization by leading a team of consulting engineers, providing process improvement and articulation of all types of consulting services including planning, resource scheduling, resource management and overall profitability.

  • Provide leadership to build team skills in order to provide quality and cost-effective consulting deliverables
  • Lead teams of internal and external resources in order to deliver desired business outcomes for customers
  • Mentor and educate team members on repeatable services methodologies and best practices
  • Ensure high client satisfaction levels, building a strong base of referenceable accounts
  • Work closely with sales and technical consulting leadership to manage all post-sales activities
  • Guarantee successful implementation of all client projects using professional project management principles
  • Serve as escalation point on all client issues and concerns
  • Work closely with Sales, Engineering, Vendors and Post-Sales Support to resolve customer issues
  • Monitor and manage internal resource utilization to drive the highest utilization possible for their team
  • Collaborate with other regions’ service management teams to share resources, when applicable
  • Develop training and certification plans and roadmaps for members of their team
  • Produce monthly project status and financial reports to senior management
Requirements

Job Knowledge and Skills:

  • Strong skills working with upper management and inter-department functions
  • Proficient with standard office tools (MS Suite, others)
  • Strong communication skills, both verbal and writen
  • Minimal cross-region travel requirements and some intra-regional travel

Education and Experience:

  • Degree in business/computing technologies or related work equivalent required
  • Minimum of 7 years of experience and expertise in technical consulting and project leadership, and/or diversified business role

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  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Please note that your application (including any personal data contained in that application and your CV) will be transmitted to ePlus Inc. and may be processed by ePlus Inc. and its subsidiaries in the USA. For more information about how we process and protect your personal data please see our Privacy Policy at http://www.eplus.com/terms-and-conditions/Pages/Privacy.aspx

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