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Pre-Sales Engineer in New York, NY at ePlus

Date Posted: 11/8/2018

Job Snapshot

Job Description

Job Purpose:

  • Provide technical expertise to sales teams and customers on designated solution focus area
  • Establish credibility and trusted advisor status with ePlus’ sales team and customers
  • Conduct customer facing presentations on ePlus’ core competencies and technical solution offerings for assigned accounts and focus areas
  • Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
  • Complete and author technical sections for RFP/RFI/RFQ responses
  • Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus’ recommended solution
  • Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
  • Develop and finalize solution proposal and/or presentation of recommended solutions including Cloud (Hybrid & Public), Data Center (Storage, Compute, Backup) and Security
  • Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions (i.e. Pure, Netapp, VEEAM, CommVault, Public/Private Cloud)
  • Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
  • Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams
  • Assist sales team with mentoring of junior account managers as it relates to overall opportunity management and technical solution set
  • Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant
  • Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
  • Assist in developing a get well plan, as appropriate
  • Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment
  • Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area
  • Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.
  • Propose ideas and solutions to help improve functional areas
  • Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.
  • Participate in weekly pre sales engineering conference calls
  • Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
  • Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
  • Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management
Requirements

Job Knowledge/Skills:

  • Strong knowledge of the following technologies: Hybrid Cloud, Enterprise Networking/Security and Data Center
  • Pre-Sales support
  • Excellent oral, written and presentation skills

Education and Experience:

  • Ceertifications in applicable technology preferred
  • College degree or applicable work experience
  • Five or more years experience in designing or implementing complex solutions
  • Five or more years experience in providing pre-sales engineering support

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.