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National Engagement Specialist (18-0104) in New York, NY at ePlus

Date Posted: 6/14/2018

Job Snapshot

Job Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As a National Engagement Specialist, you will manage delivery of National and Global Deployments in coordination and support of professional services projects. You will support managed out tasking customers, implementation of business process and procedures and assist with marketing of support services to customers and internal sales staff.

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.

Job  Responsibilities:

  • Facilitate service that meets customer service level agreements, including quality customer satisfaction pertaining to onsite staff and deployments.
  • Manage the customer experience for delivery of services for assigned clients
  • Provide data for account reconciliation
  • Maximize account growth opportunities including identification of up-sell opportunities within existing account base
  • Provide necessary data in support of quotes and contracting of change orders
  • Hold regular face-to-face client meetings at least once every quarter, with digital/voice communications every 1-2 weeks, to ensure alignment
  • Assist in Marketing of the support services business including customer and sales presentations
  • Full ownership for the delivery of assigned projects and Managed Out Tasking sites which can include onsite  contractors/employees
  • Manage sub relationships including building sub network
  • Ensure profitable services engagements
  • Keep management informed of any issues related to assigned projects
  • Effectively apply ePlus methodology and enforce project standards
  • Minimize company exposure and risk on project

Job Knowledge/Skills:

  • Able to work independently and as part of a fast-paced team environment
  • Strong  communication abilities
  • Strong client-focus and high-level customer service expertise
  • Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.

Education and Experience:

  • Relevant degree and/or professional qualifications
  • Minimum 1-3 years of experience in a client-facing position

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Please note that your application (including any personal data contained in that application and your CV) will be transmitted to ePlus Inc. and may be processed by ePlus Inc. and its subsidiaries in the USA. For more information about how we process and protect your personal data please see our Privacy Policy at