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Inside Sales Representative in London at ePlus

Date Posted: 11/13/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world.  As an ePlus Enterprise Inside Sales Rep (ISR) you will be part of a sales team that will acquire, manage, and grow ePlus customer relationships and maximize margin dollars. 

The Enterprise ISR must work proactively to provide hardware, software, and services solutions to ePlus customers with a focus on maximizing both profit and customer experience.  The Enterprise ISR should foster existing customer relationships and work to develop new strategic relationships to enable customers to optimize their IT infrastructures by delivering a wide variety of world-class IT products, professional services, flexible lease financing, proprietary software and patented ePlus business methods.

Job Responsibilities:

  • Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
  • Uplift all sales opportunities with warranties, service offerings, accessories and supplies
  • Manage Run Rate Business including updating the pipeline, quoting, ordering, open order management, and post-order support
  • Manage CRM entries, including customer opportunities, engineering requests and contract requests
  • Coordinate with engineering teams for bill-of-material (BOM) design and validation
  • Manage deal registration and negotiation of pricing
  • Proactively engage customers to grow relationships, develop strategies and acquire new business
  • Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
  • Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
  • Compile mandatory contract reports
  • Proactively communicate with operations and procurement staff of key accounts to gauge level of satisfaction and compliance of customer requirements. Document and manage performance results.
  • Develop and maintain a strong working knowledge of the key products and services. This knowledge should allow for the creation of configurations  of the major OEMs supported
  • Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
  • Proactively manage client issue resolution at the customer and supplier levels.
  • Always maintain a professional and considerate manner in all oral and written communications with customers, both internal and external; be a credit to ePlus and reflect positively on your sales team

Job Knowledge/Skills:

  • Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships
  • Solid understanding of U.S. industries and the drivers of IT demands within them
  • Ability to identify unique business opportunities within regional market segments
  • Strong knowledge of IT solutions including data centers, servers, information networks, storage devices, communications equipment and services, to optimize their use 
  • Superior communication and phone skills to facilitate complex IT conversations and close sales through your understanding of their business and your ePlus offerings
  • Ability to prioritize and record daily milestone sales activity and consistently achieve quota for outbound calls, completions, conversions, demos and monthly deal closures
  • Strong Microsoft Office Suite and Computer Application skills

Education and Experience:

  • Bachelor’s Degree or AA with 5 years of professional experience is preferred
  • 5+ years in the IT industry
  • 7+ years of sales, business development or customer service experience



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