This site uses cookies. To find out more, see our Cookies Policy

Engineer (18-0130) in Morrisville, NC at ePlus

Date Posted: 10/11/2018

Job Snapshot

Job Description

Job Purpose:     

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As an Engineer, you will serve as a key contributor to the ePlus sales process by performing installation and troubleshooting work on various computer and networking hardware, Collaboration software and video conferencing.  Additionally, as an engineer you would be using developer language(s) to assist in developing repeatable processes around collaboration solution deployments for our clients.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:                                                              

  • Provide deployment and implementation services of multi -vendor solutions in both a Data Center and a corporate office environment
  • Provide on-site and remote technical support for applicable service calls
  • Perform advanced hardware configuration of at least one of the following:  Cisco Collaboration Software, video conferencing codecs, video conferencing infrastructure, Networking, and/or Software Programing
  • Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed

** All engineers are required to provide on-call technical support, both remotely and on-site, outside of normal business hours, including weekends and holidays, on a rotating basis.**


Job Knowledge/Skills:

  • Excellent customer service skills both on phone and in-person
  • Professional demeanor and good communication skills
  • Ability to think and come up with solutions quickly
  • Must be fully knowledgeable and able to diagnose, install and repair one or more of the following technologies:
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Connection
    • Cisco Jabber
    • Cisco Unified Contact Center Express (UCCX)
    • Cisco Voice Gateways (PRI, SIP, FXO, FXS)
    • Python Programming or other Scripting languages
    • Microsoft (i.e. Office 365 Migrations, Exchange Migrations, Azure)
    • Networking
    • A/V hardware installations

Education and Experience:

  • Bachelor’s degree in technical field preferred
  • 3-5 years of hands-on experience in IT, engineering or A/V
  • Work towards achieving manufacturer specific advanced certifications- i.e.: CCDP,CCSP, VCP, HP MASE HP, NASP, CCNA, CCDA, TCE1, TCE2, TSA

Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Please note that your application (including any personal data contained in that application and your CV) will be transmitted to ePlus Inc. and may be processed by ePlus Inc. and its subsidiaries in the USA. For more information about how we process and protect your personal data please see our Privacy Policy at