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Configuration Center Engineer in Milpitas, CA at ePlus

Date Posted: 11/16/2018

Job Snapshot

Job Description

Job Purpose:     

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem.

As an Engineer, you will serve as a key contributor to the ePlus sales process by performing troubleshooting and installation work on various computer and networking hardware, software and video conferencing, digital signage, audio-visual integration and other visual communication equipment.

From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.

Job Responsibilities:                                                                

  • Provide deployment and implementation services of multi -vendor solutions in both a Data Center and a corporate office environment
  • Provide on-site and remote technical support for applicable service calls
  • Perform advanced hardware configuration of at least one of the following: Servers, SANs, routers and switches, operating systems, video conferencing codecs, video conferencing infrastructure
  • Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed

** All engineers are required to provide on-call technical support, both remotely and on-site, outside of normal business hours, including weekends and holidays, on a rotating basis.**

Job Knowledge/Skills:

  • Excellent customer service skills both on phone and in-person
  • Professional demeanor and good communication skills
  • Ability to think and come up with solutions quickly
  • Must be knowledgeable and able to troubleshoot, configure and install network devices
  • In addition, the one or more of the following technologies would be beneficial:
    • Microsoft (i.e. Office 365 Migrations, Exchange Migrations, Azure)
    • Storage Area Networks (SANs)
    • Security
    • Blade server technology
    • Virtualization
    • A/V hardware installations
    • Collaboration

Your Corporate Responsibilities:                                        

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent and ethical manner
  • Adhere to corporate policies and procedures

Education and Experience:

  • Bachelor’s degree in technical field preferred
  • 1-5 years of hands-on experience in IT, engineering or A/V
  • Work towards achieving manufacturer specific advanced certifications- i.e.: CCDP,CCSP, VCP, HP MASE HP, NASP, CCNA, CCDA, TCE1, TCE2, TSA

Physical Requirements of Position:

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time.  May have to exert or lift up to 10 – 20 pounds of force occasionally and active work that could include climbing a ladder and using power tools.